Last updated: 30.01.2026
At Pro Clean Carpet, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect any personal information you provide when using our website, https://procleancarpet.co.uk/.
By using our website, you agree to the collection and use of information in line with this policy.
Who We Are
Pro Clean Carpet provides professional carpet cleaning and related services across our local service areas in the UK. We operate as a service-based business and only collect information that is necessary to provide our services or respond to enquiries.
Information We Collect
We may collect and process the following information:
Information you provide to us
When you fill in a contact form or request a quote, we may collect:
- Your name
- Your email address
- Your phone number
- Your address or postcode
- Details about the service you are enquiring about
You provide this information voluntarily so we can contact you and provide an accurate quote or service.
Information collected automatically
We use Google Analytics to collect limited information about how visitors use our website, such as:
- Pages visited
- Time spent on pages
- Device and browser type
- General location (city/region level)
This data is anonymised and used purely to understand website performance and improve user experience. It does not personally identify you.
How We Use Your Information
We use your information to:
- Respond to enquiries and quote requests
- Contact you regarding our services
- Arrange and provide carpet cleaning services
- Improve our website and customer experience
- Monitor website traffic and performance through analytics
We only use your data for legitimate business purposes.
Legal Basis for Processing Data
Under UK GDPR, we process your personal data based on:
- Consent – when you submit a contact or quote form
- Legitimate interest – to respond to enquiries and run our business effectively
How We Store and Protect Your Data
We take appropriate steps to ensure your information is stored securely and protected against unauthorised access, loss or misuse.
Your data is:
- Only accessible to those who need it to carry out our services
- Never sold or rented to third parties
Sharing Your Information
We do not sell, trade or share your personal information with third parties for marketing purposes.
We may share limited data only when required to:
- Comply with legal obligations
- Protect our rights or safety
Google Analytics data is processed by Google in line with their privacy policies.
Cookies
Our website uses cookies to:
- Analyse website traffic using Google Analytics
- Improve website functionality and performance
You can choose to accept or decline cookies through your browser settings. Declining cookies may affect how some parts of the website function.
How Long We Keep Your Data
We only keep personal data for as long as necessary:
- To respond to enquiries
- To provide our services
- To meet legal or accounting requirements
When data is no longer required, it is securely deleted.
Your Data Protection Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent at any time
To exercise these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Pro Clean Carpet
📧 Email: procleancarpetuk@gmail.com
📞 Phone: 07411 986062 , 07547 248699
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, so please check back occasionally.